We Don’t Just Sell Medicines — We Support Your Hair Health Journey

At The U Roots( Regrow Medical Store ), our commitment doesn’t end once you’ve made a purchase. We believe in supporting you throughout your hair care journey to ensure the best possible results from our products. That’s why we offer ongoing post-purchase guidance and expert-backed assistance tailored to your needs.

Our dedicated support team is available to assist you with:

  • Proper usage of hair treatment products
  • Monitoring results and progress through regular check-ins
  • Addressing concerns like unexpected reactions or discomfort
  • Personalized advice from our medical experts when needed

You can reach out to us anytime via phone call or WhatsApp message for product-related support or queries. We’re here to ensure your hair treatment experience is smooth, safe, and successful.

Privacy Policy – Protection of Payment Information

At The U Roots( Regrow Medical Store ), we are fully committed to protecting the privacy and security of your personal and financial information. This privacy policy outlines how we handle and protect your payment-related data.

Information We Collect:

We collect the following information from our patients to facilitate secure payments and communication:

• Contact details (Name, email, phone number)

• Billing address

• Payment method (processed securely via PCI-DSS compliant payment gateway)

• Communication preferences

Note: We do not store or collect sensitive payment details such as card numbers, CVV, or bank account information on our servers. All transactions are processed through a secure third-party payment gateway.

How We Use This Information

Your payment information is used for the following purposes:

  • Processing transactions for product purchases
  • Sending payment confirmations and invoices
  • Contacting you for payment verification or clarifications

Security Measures

To protect your data, we implement the following security protocols:

  • End-to-end encryption to safeguard sensitive details
  • Secure payment gateways for all online transactions
  • Restricted access to payment data for authorized personnel only
  • Periodic audits to identify and fix any vulnerabilities

Data Sharing

We do not share your payment information with third parties, except under these conditions:

  • With our payment gateway provider to process payments
  • With our bank for verification purposes
  • With regulatory authorities, if required by law

Data Retention

We retain payment records securely for a period of 12 months from the date of the transaction. After this period, your financial information is permanently deleted from our records.

Your Rights

As a customer, you have the right to:

  • Request access to your stored payment data
  • Request correction of inaccurate details
  • Request deletion of your payment information
  • Object to further processing of your payment data

Changes to This Policy

We reserve the right to update our privacy policy at any time. Any changes will be published on our official website to keep you informed.

Contact Us

If you have any questions or concerns about this policy, feel free to contact us at care@theuroots.com